An analysis of Total Quality Management and Business Process Re-Engineering in the improvement of an organisation
Mariam Peyton is a professional Financial Analyst. She holds a Masters degree in Economics. She specialises in financial analysis and forecasting. Her expertise includes studying the financial performance of companies, markets and entire industries looking for trends, insights and information that can help you glean rich insights for use in academic and market research.
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The purpose of this assignment is to discuss the two methods that are used in the refurbishing of an organization namely; Total Quality Management and Business and Process Re-Engineering. Total Quality Management is a management approach that aims at providing long-term success to an organization through customer satisfaction. It is based on customer focus and the realization by the management of an organization that if a customer is not satisfied with their product or service they will find another way to buy similar goods or get the service. This management aspect is used by an organization that is aiming at satisfying or exceeding customer expectations so as to be considered an extraordinary product producer. Business process re-engineering is a management strategy that focuses on the analysis and design of workflows and business processes within an organization so as to attain fast improvements most especially in aspects like quality, output cost, and others. How Business Process Re-engineering helps in improving organizational performance? This approach aids organizations in reviewing their existing processes and reforming them to achieve exceptional results.
What is the major difference between business process re-engineering and total quality management? For one to differentiate these two methods, one must know the elements and approaches of the methods, which are going to be handled in this essay. The essay is going to discuss the aims of business process re-engineering and total quality management, how they increase the efficiency of the company, and how the methods can be implemented in an organization. This essay will evaluate whether Total Quality Management is more appropriate compared to Business Process Re-Engineering regarding customer service and the quality of the product and service.
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An analysis of Total Quality Management and Business Process Re-Engineering in the improvement of an organization a Case Study
Key Learning Outcomes
By the end of the case, students should be able to:
- Understand the meaning of Total Quality Management and Business Process Re-Engineering as used in various organizations, and their advantages and disadvantages
- Understand the significant differences and similarities between Total Quality Management and Business Process Re-Engineering as used in organizations to boost their growth and development
- Understand the different incentives managers use to increase productivity in their organizations
1.0 INTRODUCTION
Total quality management is defined as a management strategy whose primary purpose is to pay close attention to the work environment and its employees so as to satisfy the customers and improve the performance of an organization. How does Total Quality Management help in process improvement? In this process, the management makes sure that there is proper organization of the work process which gives room for improvement in a business to meet the customer’s expectations. Total quality management puts emphasis on the quality of all units of an organization with the objective of reducing waste, reducing cost, and increasing productivity. This strategy is significant to any organization regardless of its size, and motives. Of recent, even public sector organizations are adopting the system so as to boost their productivity and meet public demands.
What is Business Process Reengineering and how does it help in improving organizational performance? Business Process Re-Engineering is where the management of an organization tries to discover how business processes function and devise means of redesigning these processes in order to eliminate any wasted effort as well as increase efficiency and gain a competitive grip on the market. This approach aids organizations in reviewing their existing processes and reforming them to achieve exceptional results. It is also a management strategy that focuses on the analysis and design of workflows and business processes within an organization so as to attain fast improvements most especially in aspects like quality, output cost, and others. This essay is going to evaluate whether Total Quality Management is more appropriate compared to Business Process Re-Engineering regarding customer service and the quality of the product and service.
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