China Mobile Strategy Case Study
Key Learning Outcomes
By the end of the case, students should be able to:
- Analyze the mobile and telecommunications industry and how the five forces have affected China Mobile, as well as rivals and the impact on industry structure, attractiveness, and profitability.
- Understand how China Mobile has managed to defend against intense competition from major players such China Telecom, and China Unicom and the strategies it uses to create 'blue oceans' that are defensible, helping it capture and maintain top position.
- Analyze the various strategic business units in China Mobile's portfolio and assess which ones are the stars and cash cows generating the most value, or the question marks, and dogs that may need further investment or divesting to achieve a balance of the portfolio.
- To apply strategy business models and frameworks such as Porters five forces, BCG matrix etc. to real company cases.
1.0 INTRODUCTION
China Mobile was founded on September 3rd, 1997 in Beijing China and is the biggest telecommunications company in China accounting for over 70% of China’s telecom market ahead of major competitors China Telecom and China Unicom with 10% and 20% market shares respectively (Chepkemoi 2017). China Mobile is engaged in telecommunications and related businesses such as mobile businesses which offer voice, roaming and data services, wire line broadband and Internet of Things, China Mobile is the world’s 3rd largest telecom behind AT& T and Verizon. However, in terms of mobile subscribers, China Mobile is the biggest mobile telecom globally with over 887million customers ahead of competitors China Unicom and China Telecom with 284.16million and 249.96million customers respectively (Ponciano 2018; Statista 2018).
In 2017, China Mobile recorded an annual revenue of 740 billion Yuan with 114.3 billion Yuan in net profit, a 5.1% increase in net profits from 108.8 billion yuan in 2016 due to a boost from 4G subscriber growth (Si 2018). However, China Mobile’s growth has been affected by various macro-factors such as government policy and competition from fellow telecom companies which have hindered the growth of some of its businesses.
In this report, we analyze how the five forces have impacted China Mobile and the Chinese mobile and telecommunications sector plus highlighting China Mobile's portfolio matrix.